Refund policy
Return & Refund Policy
Last updated: October 2, 2026
At SquishyMania, all sales are final.
No Refunds
We do not offer refunds, returns, or exchanges for change of mind, incorrect product selection, or other reasons not covered by applicable consumer protection laws.
Please carefully review your order before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at:
Please include your order number and clear photographs of the product and packaging. We will review your request and determine the appropriate solution in accordance with applicable law.
EU Consumer Rights
Nothing in this policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection laws.
For consumers in the European Union, statutory rights, including the applicable 14-day right of withdrawal, remain unaffected where applicable. Certain legal exceptions may apply.
Order Cancellation
Orders cannot be cancelled once they have been processed or shipped.
If you wish to request a cancellation before processing, contact us as soon as possible at:
We cannot guarantee that cancellation will be possible after an order has been placed.
Contact
For any questions regarding an order, please contact:
Email: dvpopescumedia@gmail.com
Response time: 1–2 business days
Business hours: Monday–Friday, 9:00 AM–5:00 PM EET
SquishyMania reserves the right to refuse requests that do not meet the requirements of this policy or applicable law.